Managed Services Melbourne

Managed, Predictable, Scalable

What is Managed Services?

“Managed Services involves outsourcing the ongoing maintenance and management of various processes and technological functions to improve business operations and save money by directly reducing the number of staff employed.”

Why is Managed Services important?

Small and mid-sized organisations typically don’t or won’t have the budget to hire a full-time technical resource internally. In such a technically advanced and driven society, this poses a challenge for small and medium sizes organisations. How do we handle our tech?

With such a high rate of change, it’s challenging to keep up with all the technical solutions a business can or should implement.

A relationship with a Managed Services Provider (MSP) benefits all businesses in many ways.

What’s EvolveCloud’s approach to Managed Services?

Each Managed Services Provider (MSP) has its own “flavour” and uniqueness.

EvolveCloud’s service stems from an inherent desire for technology to drive efficiency, scalability and reliability. Essentially, making the technology work for you.

We know that Cyber Security is a genuine challenge for all businesses and have intentionally made this a core focus in everything we do.

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“Through our end-to-end managed security solution, your organisation, clients, vendors, and suppliers will be provided with peace of mind. Make your days of worry and anxiety a thing of the past.”

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Managed Services in Melbourne

EvolveCloud is a Melbourne-based Managed Service Provider that offers Managed IT Services, Cyber Security, Telephony, Connected Networks and IT Professional Services for small to medium-sized businesses.

The rapidly-evolving digital world makes it imperative for business leaders to be engaged and well-versed in cyber security risks that face their business. That’s why this is a core focus for the team at EvolveCloud. Cyber Security is critical to protecting your organisation, staff, clients and confidential data.

We believe in the constant evolution of technology. Technology has the ability to solve many systemic business problems. Investment in technology will ensure your operations continue to evolve and grow.

Our team of specialists are here to guide you in extracting the most out of your technology for the best results. Our solutions are designed to ensure your technology is scaling with your business while ensuring the possibility of a data breach or cyber attack is heavily reduced.

Our team is ready to meet the increasing demands of your business.

Core Managed Service Inclusions

End User Support

    • Remote Help Desk Support

    • National Onsite Support

    • White glove staff onboarding & offboarding

Cyber Security

  • A core focus of ours that’s not “an extra cost”. We want to protect our customers, so we have combined our Managed Services and Cyber Security into one integrated offering

    See CyberComplete / Cyber365 for more information as to our Cyber Protections.

Essential 8

  • We know a lot of providers say they provide “Cyber Security”. We want to be transparent and following Australian Government recommendations to protect our clients

    That’s why our services conform to the Essential 8 and continually update and adjust to the Essential 8 model.

Security Architect (vCISO)

  • Having a dedicated resource constantly keeping up with regulations, technology and frameworks is crucial to ensuring our client’s security protections are effective.

Backup & Recovery

  • Keeping your data safe is incredibly important to us. We include several forms of backup in our services.

    Notably SaaS Cloud Backups, as well as Disaster Recovery and Business Continuity Services.

All-Inclusive Licensing

  • As your business grows you will need software for different purposes. We provide this included to bring more value.

    • Microsoft 365

    • Google Workspace

    • And more…

Connected Networks

  • Working with Internet Service Providers (ISPs) can be difficult in executing customised implementations.

    That’s why we provide “EvolveNet” connected networks solution for our clients.

    Whether you need a corporate Software Defined Network (SD-WAN), Highly Available Networks or traditional MPLS with failover our team can assist.

Proactive Monitoring

  • A core component of Managed Services is proactivity. Being alerted to a problem before it becomes a critical event.

    We monitor our clients networks in real-time to be resolving small problems before they cause significant impact

Telephony

  • Telephony is becoming more and more common for Managed Service Providers to handle. Whether you need a traditional cloud-based PBX, Call Centre deployments (3cx) or full Microsoft Teams Integration our team is trained and skilled in these integration areas.

Strategy & Planning

  • Understanding where technology is going is one thing. Understanding your business and what your unique elements are is another.

    Bring the two together, and you create something unique and effective.

    That’s why we focus on what our clients need and what their next 1,3 and 5 years look like to create a personalised technology roadmap to ensure their technology is effective.

Procurement Services

  • It’s challenging to know what technology hardware to order for staff. Particularly when the same models are available with 8+ variations of hardware.

    We help our clients standardise their hardware to ensure consistency across their organisation.

Professional Services

  • Our team offer fixed-fee solutions and implementation projects without sales, commissions, or lock-in contracts. Our team can provide no-commitment consultations remotely or in person for IT projects giving you confidence your IT projects will be delivered on time and on budget.

Customer Success Stories - Innovation driving change

How do we compare to the market?

How does EvolveCloud compare to other Managed Service Providers in Melbourne?

Drawing on our direct knowledge of customers' environments, feedback and dissatisfaction, it is clear that our services stand out compared other service providers.

EvolveCloud Our Competitors
True and honest fixed price agreements with no sneaky new device costs or new user onboard costs.✓-
Friendly, local Aussie team here to support your business✓-
Dedicated security architect, overseeing your account, organisation & security✓-
Fortnightly, monthly, or quarterly service check-ins to make sure your tech is working for you✓-
Fortnightly, monthly, or quarterly technical onsite point of presence✓-
Continual updates to your exec team about regulatory and legal cyber changes and requirements✓-
Cyber First Focus – Our goal is to keep your business secure in everything we do✓-
End-to-End incident response & incident management

✓-
Quick response times to your technical requests (average response time is under 2 hours)✓-
Transparent reporting to your Executive Team, Board and Directors✓-

It’s hard to compare two service providers and understand the differences…

Book a call with our team, and we will help you understand what your current provider is actually providing you (compare apples to apples).

We will help you get past all the acronyms and technobabble and help you understand how our services compare and how we can better secure you.

Who are our strategic partners?

FAQs

  • Absolutely! Our team fully support Mac and Apple Devices

    It's disheartening to know that many Managed Service Providers and Managed Security Service Providers consider Macs to be “too difficult to manage”.

    Our team have come up with a variety of solutions that enable the seamless integration of Mac workstations and iOS devices into a business environments. Rest assured, Mac’s and iOS devices are fully covered by our managed security solutions.

    Reach out to our team today to discuss how we can help improve your Mac fleet!

  • Absolutely we can. The majority of our support work is done remotely (allows us to be effective and get your queries solved quickly).

    We have several different options and solutions to support your offices around Australia (and even New Zealand).

    Contact our team to chat further about how we can support you

  • Simple Answer: We don’t do Pay-As-You-Go engagements or Pay-As-You-Go Services.

    The Reason: Our clients, with our fixed price tailor security service, benefit when new frameworks, tools and strategies are brought to the market to deal with every changing threat landscape. Our fixed-price services ensure your cyber protections adapt with the times to ensure you’re continually protected.

    We can’t achieve this with a Pay-As-You-Go service.

    You can check out some other Pay-As-You-Go IT providers that still operate on a Pay-As-You-Go basis. Here are some suggestions:

    Jim’s IT, Geeks-2-U, Emerging IT

  • We understand not every business needs the cin==omplete “done for you” service.

    We offer monthly block hours of support for eligible businesses.

    Chat with our team to discuss in further detail.

  • Yes we do.

    Our intention is to provide Managed IT and Cyber Security in one unified service. This would meet the need for Fixed Cost IT support.

    In some cases we are engaged to only provide IT support OR Cyber Security protections. We can assist in this capacity as well.

    Connect with our team so we can put together a customised package for your needs and requirements

Protect your present and secure your future with EvolveCloud.

The most important step to achieving cyber resilience is taking the first step.